On Thursday last week one of our customers experienced something that as a business owner you know about… but maybe never experienced.
The main business server CRASHED. Not just crashed… it did it really well and corrupted the entire file system so only random files were recoverable and needed a full rebuild.
After looking through the old tape backup it was discovered that the backup job was not updated in the last year. In the last year they installed ExoBusiness and also added new folders, new users etc. and the IT department had not included any of these things in the backup!
That’s right – No ExoBusiness database, no CRM, no customised reports and forms.
What could this mean for the business?
- 1 week of downtime as the server was rebuilt and re-installed
- The potential of losing 4 months’ worth of accounting data and an almost impossible job of rekeying
- Lost revenue and cash flow as you have no idea who owes you what and who you owe what to?
- Lost sales during the downtime
- Lost time conducting stocktakes to get back on track
- Expensive re-customisation of the system
- The list can go on….
The point of this story is that this client was lucky and it could easily have gone the other way. Even with the good news this still caused significant down time and expense.
The Real Good News:
You can follow these simple steps to ensure you are protected as best as possible:
- Do you backup all your business data? If not – START! Contact your IT provider or Bizpro to discuss your options and get this done immediately. If you have important information on workstations you should set up a file server and set up a good system to ensure EVERYTHING is backed up to the server and included in the server backup.
- If you have a backup, does it work? The next most important thing to backing up is actually testing the backup to make sure it works and includes everything you need. Again contact us or your IT provider to schedule regular test restores of the data to ensure it is working correctly.
- Backup your system state not just data. Having your data safe still leaves you at risk of timely and expensive IT bills while your server is rebuilt and all workstations are re-joined to the network. This can be many days of work however a good full backup allows you to restore the server and avoid having to deal with the workstations.
- Don’t skimp on hardware. Good quality hardware with redundancies and power protection will protect your data and last longer. Saving $1,000 on a server equates to $16 / month over its life. A crash will cost easily 2-3 times that in labour without even considering the effects on the business.
All the best,